At Casa Bravo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the terms outlined in this policy.
1. Products
All products sold by Casa Bravo are brand new, undamaged, and have never been used. Casa Bravo retains ownership of any products ordered until full payment has been received. We work closely with our vendors and customers to ensure that product colors, dimensions, and photos are accurate.
However, minor discrepancies may occur due to screen resolution, lighting, or other factors. If you have any questions or concerns about color or dimensions, please discuss them with us before placing your order. Casa Bravo is not responsible for minor discrepancies between advertised and delivered products. All product information is provided by us.
2. Shipping Methods
Self-Delivery: Most furniture items offered by Casa Bravo are delivered by our trained delivery specialists. We will schedule your delivery in advance and ensure your furniture is delivered inside your home, unpacked, assembled in your chosen room, and all packaging materials are removed.
Courier Delivery: Smaller items, such as artwork, lamps, or nightstands, may be shipped via a third-party carrier. These items will be delivered to your home or building entrance. The customer is responsible for bringing the products inside and assembling them if necessary. For questions about the delivery process, please contact us at +971 56 526 6722.
3. Shipping Delivery
Delivery times vary based on the product ordered and the delivery location. If you have questions about product availability or need a delivery estimate, please contact our Sales team at +971 56 526 6722.
Once an order is processed, we will provide an estimated delivery timeframe and keep you updated on its progress. Please note that delivery times are estimates and may vary due to unforeseen circumstances. Casa Bravo is not liable for delays in delivery.
5. Delivery Procedure
To ensure a smooth delivery, please follow these steps:
- Allow 1-2 hours before and after the scheduled delivery time for unforeseen delays.
- Designate someone to accept and inspect the delivery on your behalf if you are unavailable.
- Clear all pathways to the room where the furniture will be placed and measure doors and hallways to ensure the items fit.
- Inspect the merchandise thoroughly before the delivery team leaves. Check the top, bottom, sides, interior, exterior, and all moving parts (e.g., drawers, doors, reclining mechanisms).
- Take photos of any damage or defects, as digital images may be required for resolution.
If an item does not fit in your home and needs to be returned, you will be charged shipping fees, including round-trip costs. Multiple delivery attempts will also incur additional charges. If we cannot reach you to schedule delivery within 30 calendar days, the order will be treated as a return, and a refund will be issued.
6. Cancellation Policy
To cancel an order, please contact Casa Bravo via email at info@casabravo.ae or call +971 56 526 6722. Cancellation requests are not complete until confirmed by us.
Orders may be canceled within 1 business day without incurring restocking fees or delivery charges. Cancellations after this period will be subject to a 5% cancellation fee based on the invoice amount. If the order is already in transit, the customer is responsible for round-trip shipping fees, even if the order qualified for free shipping. All shipping charges are non-refundable.
7. Damages
Casa Bravo takes every precaution to ensure your order arrives in perfect condition. However, in rare cases, damages may occur during transit. If this happens, we will work with you to resolve the issue at no cost to you. Remedies may include repairs, part replacements, or a full unit replacement.
If you prefer to cancel the order instead of accepting a remedy, the order will be treated as a cancellation, and our cancellation policy will apply.
All damages or defects must be reported at the time of delivery and noted on the delivery receipt. Failure to do so may result in the loss of your right to a remedy. For manufacturer defects covered under warranty, please contact us for assistance.
8. Disclaimers
- Color and Finish Variations: Online product images may not accurately represent true colors or finishes due to screen settings or lighting. Customers accept responsibility for their purchase.
- Order Confirmation: Review your order confirmation carefully and notify us within 24 hours of any errors or inaccuracies.
- Product Fit: Always measure your space before ordering to ensure the furniture will fit. If an item does not fit and needs to be returned, our cancellation policy will apply.
- Site Errors: While we strive for accuracy, product descriptions, prices, and availability may occasionally contain errors. We reserve the right to cancel orders or contact you for further instructions in such cases.
9. Policy Updates
Casa Bravo reserves the right to update our site, policies, and these Terms and Conditions at any time. If any provision is deemed invalid or unenforceable, it will not affect the validity of the remaining provisions.